FAQS

At this point only a small selection of jewellery is available to buy online. For any enquiries about other jewellery, which you may have seen on my website or custom jewellery please email me at daniellelojewellery@gmail.com

 

Shipping

Please allow for 5-10 working days for me to handcraft your piece. When your jewellery piece is complete, your order will be shipped. Once your order has been dispatched you will be notified by email.

 

Orders within Australia

Shipping costs within Australia is AUD$15 with the option for local pick up from Sydney based studio. Your order will be shipped via Express Post with next day delivery within the Australia Post network. For rural areas and during Christmas period shipment may take longer. For local pick ups a dedicated time will be arranged via email.

 

International Orders

International shipping costs are AUD$40. Your order will be sent via Australia Post and requires 7-14 business days depending on destination. Please note that international shipments may be subjected to extra import duty and tax costs that are the responsibility of the recipient.

 

Due to circumstances outside of my control, I cannot take responsibility for damage, loss or delay once products have been dispatched in good condition.

 

*Due to Covid19 delivery times may be affected. Thank you your patience.

 

Return Policy

Please choose carefully as I do not offer refunds for incorrect choice or change of mind. If an item is defective, you may have the item replaced with the same product or one of equal value. All product exchanges should be take place within 7 days of your purchase. Customers will be required to pay for return postage.

 

Please contact me at daniellelojewellery@gmail.com if you have any exchange enquires.